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Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring
 
  • "We have been able to ensure that tickets are handled by the right teams, ensuring faster resolution times for end users."
  • "ServiceDesk Plus is quick, easy to deploy, scalable, and provides global visibility with all the processes designed to be as global as possible."
  • "ServiceDesk Plus is easy to customize, not overwhelming for the support staff and offers the maximum value for money."
  • "Automating ticketing for other business departments within the same budget as our previous IT help desk is a real bonus."

 
Dean Ryan
Regional IT Manager
Newsquest Media Group
James Arnold
Service Desk Manager
Manhattan Associates
Tarek Saade
IT Service Desk Controller
averda
Alex Wong
Chief Information Officer
Imprivata
Help Desk Software Home » Helpdesk Software Features
IT Help Desk Software
Trusted By 100,000 Organizations Worldwide
Help desk software self service
Simplified Self Service

Reduce help desk costs right away with an easy to use self service portal in ServiceDesk Plus help desk software. Facilitate end users to raise tickets, track status, and respond to ticket updates. Publish announcements to share information and help end users resolve tickets themselves by accessing the knowledge base. Reduce waiting time for your users and free your agents from repetitive calls. Bring down ticket volumes and improve technician efficiency for world-class IT support.