Help desk automation

Automate your
help desk. Elevate support experiences.

Put your help desk operations on auto-pilot with ServiceDesk Plus. Cut down on manual effort and boost productivity with high- value AI, visual workflows, wide-ranging integrations, and an AI taskforce that never clocks out.

20years of IT service management excellence
14distinct ITIL®-certified practices
10distinct PinkVERIFY™ certified practices

Foster superior service experiences with
help desk software that works the way you work

ITIL-compatible ITSM suite

Deliver high service availability with industry standard best practices

ITIL-certified for 14 ITSM practices, ServiceDesk Plus helps align ITSM worfklows with business requirements effortlessly.

Self-service

Help end users find answers faster anytime, anywhere

From instant answers to context-aware guidance, Ask Zia empowers end users to self-resolve issues faster.

Conversational virtual agent

Get work done in a jiffy with our conversational AI companion

Ask Zia, our LLM-powered conversational AI companion, helps you facilitate human-like support experiences.

Automations

Cut the busywork and let your help desk run faster and smarter

Whether looping in experts or orchestrating JML processes, automate repetitive tasks using business rules, SLAs, workflow automations, and more.

Customization

Flex your help desk to meet evolving business needs

Translate unique business logic into workflows with custom functions, create bespoke practices with custom modules, and more.

Asset management

Centralize asset management and stay on top of everything you own

Discover, track, visualize, and manage all your assets, IT and non-IT, from your help desk's console.

Native IT integrations

Turn your help desk into the nerve center of your IT operations

Break silos and extend the scope of your help desk operations by integrating with the ManageEngine ecosystem.

Business integrations

Work smarter with your business tools right from your help desk

Bridge the gap between your IT and business processes by connecting with apps you rely on, like Microsoft Teams, Zoho Cliq, and Whatsapp.

Reports and dashboards

Visualize the performance metrics of your help desk and make smarter decisions

Build reports on the fly with Ask Zia, customize reports to track metrics unique to your business, and more.

Industry-recognized, AI-powered
unified service management platform

ITIL Accredited Tool Vendor — Silver, by PeopleCert
Gartner Peer Insights — ManageEngine 4.4 stars
PinkVERIFY Certified — 10 Processes

Foster superior service experiences with an
AI-powered ITSM platform built for modern IT teams

Incident management

Spot incidents early, resolve them faster, and build resilience with intelligent automations, powerful workflows, and more.

Problem management

Analyze, pinpoint, and eliminate the root cause of repeat incidents and and maximize business uptime.

Change management

Predict change risks intelligently and govern them with visual workflows while avoiding collisions to enhance change success rates.

Asset management

Employ cradle-to-grave IT asset management workflows, track software license compliance, perform IT asset audits, and more from a single window.

Service Catalog

See all your IT and business services in one place and render a consumer-grade experience for your employees.

Release management

Roll out IT releases with confidence—use visual workflows, involve the right stakeholders, and connect changes and projects.

Space management

Get a bird's-eye view of the physical spaces in your campus, track details, link requests, and book rooms to facilitate services.

CMDB

Benefit from enriched context with a unified, comprehensive view of your IT infrastructure and its underlying dependencies.

Knowledge management

From RAG-enabled summaries to GenAI-powered generation, put the right knowledge within reach, across every touch point.

Power your service operations with Zia agents,
an AI task force that never clocks out

Plug-and-play AI agents

Deploy purpose-built AI agents for every ITSM need in a single click, each grounded in your business context and connected to your tools.

Agent studio

Build and deploy bespoke AI agents from the ground up or with natural language prompts with zero code.

Multi-agent orchestrator

Deploy a master agent that delegates tasks across specialized sub-agents and drives complex workflows to completion from end to end.

Unleash unparalleled ITSM productivity
with high-value AI capabilities

Predictive AI

Zia's predictive AI anticipates outcomes intelligently, helping technicians work smarter and faster.

GenAI

Tap into powerful GenAI-driven features that boost efficiency and elevate the user experience.

Conversational AI

Deliver human-like support experiences with our LLM-powered conversational AI companion, Ask Zia.

From ready-to-use to fully tailored, ServiceDesk Plus is
purpose-built to deliver impactful service experiences.

Multi-department service portal in ServiceDesk Plus showing IT, HR, and finance desks in one console

Bring IT and non-IT departments into a central console and facilitate enterprise-wide collaboration

ServiceDesk Plus AI panel showing Zia predictive, generative, and conversational AI capabilities

Deploy ready-to-use, high-value AI capabilities at no additional cost and elevate ITSM productivity for technicians, end users, and process owners.

Visual workflow canvas in ServiceDesk Plus with connected IT and business process automation nodes

Design and orchestrate IT and business processes across the enterprise with powerful, visual workflows.

Single-touch workflow automation interface in ServiceDesk Plus for hybrid IT operations at scale

Run IT operations at scale across your hybrid IT infrastructure with single-touch workflows, powered by Qntrl Circuit.

ServiceDesk Plus ticket management interface embedded in Microsoft Teams for in-app IT support

Bring your help desk right where your employees work by integrating with Microsoft Teams, Outlook, Calendar, and more.

ServiceDesk Plus analytics dashboard with help desk KPIs, ticket trends, and resolution metrics

Gain comprehesive insights into your help desk metrics and propel better service outcomes with AI-powered analytics.

ServiceDesk Plus custom module builder with configurable fields and workflow options for ITSM teams

Fine-tune your help desk to meet your business requirements with flexible, last-mile customizations.

ITSM software trusted by leading enterprises across the globe

Want to explore how you can put your help desk operations on auto-pilot with ServiceDesk Plus? Talk to our experts today!

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