Reduce ticket chaos and rethink IT support with ServiceDesk Plus, powered by high-value AI capabilities, visual workflows, and an always-on AI task force designed to keep operations moving.
ITIL-compatible ITSM suite
ITIL-cerified for 14 ITSM practices, ServiceDesk Plus enables IT teams to standardize service operations while staying flexible to business needs.
Self-service
Ask Zia delivers instant answers and personalized guidance to help end users solve issues independently with ease.
Conversational virtual agent
Ask Zia, our conversational AI companion, helps IT teams streamline support with natural, context-aware interactions.
Automations
From meeting time-based targets to orchestrating employee journeys, cut out the manual grind with SLAs, business rules, visual workflows and more.
Customization
Map your business logic into IT and business workflows with custom modules, custom functions, and more.
Asset management
Visualize your asset management blueprint for IT and non-IT assets, track and manage them from a single console.
Native IT integrations
Convert performance alerts into actionable tickets automatically by integrating ServiceDesk Plus with ManageEngine’s observability solutions.
Business integrations
Meet employees where they work by connecting ServiceDesk Plus with apps like Microsoft Teams, Slack, and Zoho Cliq for faster, friction-free IT support.
Reports and dashboards
Whether tracking technician performance or spotting process bottlenecks, visual reports, dashboards and AI-powered analytics help you drill down to the root cause.
Cut mean time to restore and fast-track incident resolution with intelligent automations, expedient workflows and more.
Minimize repeat incidents by identifying root causes, understanding service impact, and delivering effective workarounds and long-term fixes.
Govern every IT change confidently with intelligent risk assessment, multi-path visual workflows and proactive conflict detection.
Visualize and manage IT assets end-to-end, keep tabs on your software license compliance, execute physical audits, all from a single console.
Create a single destination for your employees to discover, request, and access IT and business services with ease.
Coordinate and deploy IT releases across with minimal risk using visual workflows while staying in sync with IT changes and projects.
Visually map the physical spaces across your campus and facilitate smooth service delivery from planning meetings to deploying assets.
Maintain a single source of truth by visualizing your IT infrastructure and mapping the relationships between them with our built-in CMDB.
Turn scattered knowledge into instant, contextual answers with RAG and GenAI, and help users find answers with ease.
Deploy purpose-built AI agents for every ITSM need in a single click, each grounded in your business context and connected to your tools.
Build and deploy bespoke AI agents from the ground up or with natural language prompts requiring zero coding.
Deploy a master agent that delegates tasks across specialized sub-agents and drives complex workflows to completion end-to-end.
Zia's predictive AI anticipates outcomes intelligently, helping technicians work smarter and faster.
Tap into powerful GenAI-driven features that boost efficiency and elevate the user experience.
Deliver human-like support experiences with our LLM-powered conversational AI companion, Ask Zia.
Bring IT and non-IT departments into a central console and facilitate enterprise-wide collaboration
Deploy ready-to-use, high-value AI capabilities at no additional cost and elevate ITSM productivity for technicians, end users, and process owners.
Design and orchestrate IT and business processes across the enterprise with powerful, visual workflows.
Run IT operations at scale across your hybrid IT infrastructure with single-touch workflows, powered by Qntrl Circuit.
Bring your help desk right where your employees work by integrating with Microsoft Teams, Outlook, Calendar, and more.
Gain comprehesive insights into your help desk metrics and propel better service outcomes with AI-powered analytics.
Fine-tune your help desk to meet your business requirements with flexible, last-mile customizations.