View Requests based on Filters
You can view requests based on default filters and also restrict the
list view to display only Service Requests, Incident
Requests or both Service and Incident Requests.
You can also view the list of your archived requests by clicking Archived Requests link
To view requests based on filters,
Click the Requests
tab in the header pane.
Select the Filter drop-down
menu to view the default filters.

My Open Requests
This is the default status on opening the request list view
page. All your open requests will be listed under this option.
-
My
Requests On Hold
All your assigned requests that are kept on hold will be listed under
this option.
My
Overdue Requests
All your assigned requests that have
exceeded the due date are listed under this option.
My Pending Requests
All your assigned unfinished requests are listed under this
option.
My
Completed Requests
All your assigned requests that are closed will be listed under this
option.
My
Closed Requests
All your requests with the status as closed will be listed under this
option.
All
My Requests
All your requests irrespective of the
status will be listed under this option.
Awaiting
Approval
All your requests that are awaiting approval from the concern
authority are listed under this option.
Waiting
for my update
If you are assigned as the Intermediate Editor for any service
requests, then the service requests that are waiting for your update
is listed under this option.
Updated
by me
If you are assigned as the Intermediate Editor for service
requests, then the requests updated by you are listed under this option.
If you have the permission to view requests raised from your Department
or Site, then the following filters will be available to you.
Site Open Requests
All the open requests raised from your site are listed under this option.
-
Site
Requests On Hold
All the assigned requests raised from your site that are on hold is
listed under this option.
Site Closed Requests
All the requests raised from your site that are closed is
listed under this option.
Site Completed
Requests
All the requests raised from your site that are completed
is listed under this option.
All Site Requests
All requests raised from your site is listed under this option.