Add a Note
After posting a request, if you want to add additional information about
the request, then you can it in the form of Notes.
To add a note to a request,
-
Click the Requests
tab in the header pane.
Click the Subject
link of the request to which you would like to add a note.
-
In the Request details page, click Actions drop-down menu. Select Add Notes link. The Add Notes
opens in a popup.
Enter your content in
the text box below the Request ID.
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You can notify the technician in-charge of your request about the addition of the note by selecting E-mail the
technician for notes addition check box.
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Click Add Note button.
The note is added at the bottom of the request along with the date and time.
You can add any number of notes to a request. The notes added to a request
will be displayed at the bottom of the request in the View Request
page in the descending order, that is, the recently added note will be
displayed first.
NOTE: You will not be able to delete
any of the notes in a request even though you have added them.