ServiceDesk Plus

    View Component Details


    1. Click Assets tab -> Click Components link under on the left hand side of the page. This opens the components list view page.

    2. Click the components name to view the components details. By default Resource Info tab details are displayed.

    View Resource Info Details     

    Resource Info tab displays the Resource Details such as, Resource Name, Tag, Bar Code, Serial No Region, Cost, Acquisition Date and many other details are displayed.


    View History of Components

    Click the History tab to view the components history. This gives the complete components Resource Ownership History on date and State of the components.


    Request Details

    On clicking the Request Details page you will be able to view all the requests raised for the Component.

    On clicking the request title you can view the details of the request, requester details, Assets belonging to the user, Time elapsed to solve the request, resolution for the request and history of the request

    Also you can send reply for the request or forward the request to the technician. You can Search associated problem and change or add new problem or change to the request.


    Contracts Details

    Click Contracts tab to view the contracts attached to the components. This gives the complete details about the contract such as, vendor name, support details, contract rules, expiry date, cost and other rules.


    Costs Details

      1. Click the Costs tab to view the costs associated to the components.

      2. Click Add Cost button to add cost to the components.

      3. Select the Cost Factor from the combo box. For ex. Service Cost. This is a mandatory field.

      4. Specify the description about the cost in the Description field. Say if the cost factor is service cost you can specify important information about the service cost.  

      5. Specify the Amount in $ in the Amount field. This is a mandatory field.

      6. Select the Date from the calendar button. This is mandatory field.

      7. Click Add Cost button to add the cost. You can see the cost added to the components shown in the Other Costs list view page.


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