ServiceDesk Plus

    Assign IT Assets to Users/Departments/Assets

    1. Click the Assets tab in the header pane. This opens the assets home page.

    2. Select the IT Assets title under the Assets block. Select the specific IT Asset link. This opens the selected Assets list view page.

    3. Click the Asset Name to be assigned a user/department/asset. This opens the Asset details page.

    4. Click the Assign sub tab on the right hand side of the page. This opens the Assign/Associate page.

    5. If you would like to assign the asset to user or department then, select Assign User and or Department radio button. Or if you would like to associate with an asset then select Associate to Asset radio button.

    Assign User and or Department

      1. On selecting this radio button, select the User name and Department name from the combo box. The User names and the Department names can be searched by typing the respective user names and departments in the dropdown search box.

      2. If the asset is leased then enable the Asset is Leased check box and specify the From and To date of the lease.

    Associate to Asset  

      1. On selecting this radio button, Choose the Asset to be associated from the combo box. The assets can be searched by typing the respective asset names in the dropdown search box.

    1. Save the details.

      Note: In the dropdown searchbox, only the top 25 results will be shown for the searched text. Type in more characters to get the exact result. To know how to include email id's, names, loginnames, employee id's along with the user name in the user dropdown, click here.

     

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