ServiceDesk Plus

    View IT Asset Details

     

    1. Log in to the ServiceDesk Plus application using your user name and password. This opens the ManageEngine ServiceDesk plus home page.

    2. Click Assets tab -> Click IT Asset link on the left hand side of the page. This opens the IT Assets list view page.

    3. Click the IT Asset name to view the IT Assets details. By default Resource Info tab details are displayed.

     

    View Resource Info Details     

    Resource Info tab displays the Resource Details such as, Resource Name, Tag, Bar Code, Serial No Region, Cost, Acquisition Date and many other details are displayed.

     

    View Relationships

    The Relationship tab shows the default relationships of the asset with other assets. If you are have configured CMDB in the application, then the relationship map is displayed. Refer Defining CI Relationship to know more on configuring the relationships between assets.

     

    On clicking the tab -> click the Add Relationship button on the top right hand side of the page.

     

    Connection Relationship

      1. Click the Connection Relationship option from the list. This opens the Connection Relationship page.

      2. To connect the assets to other assets select the Assets radio button.

        1. Select the assets to be connected from the Asset List.

        2. Move the selected asset to the Connected Assets list using the >> button.

        3. Save the details. You can see the connected assets under the Connected to Assets block.

      3. To connect the assets to the Business Services select the corresponding radio button.

        1. Select the business services from the list to be connected to the assets such as, Email, Internet Access and so on.

        2. Move the selected assets from the Business Service list to the Connected Services list using the >> button.

        3. Save the changes. You can see the connected business services under the Business Services block.

    Usage Relationship

      1. Click the Usage Relationship option from the list. This opens the Usage Relationship page.

      2. Select the Assign the asset to User/Department radio button to associate the asset to the user/department.

        1. Select the User from the combo box.

        2. Select the Department to be associated from the combo box.

        3. If the Asset is Leased then select the corresponding check box.

        4. Save the changes. (Or)

      3. Select the Associate to Asset radio button to assign the asset to the asset.

        1. Choose Asset to be associated from the combo box.

        2. Save the details.

    Container Relationship

      1. Click the Container Relationship option from the list. This opens the Container Relationship page.

      2. Select the Components radio button to associate the components to the user. Select the type of components to be displayed in the list by selecting it from the choose product combo box.

      3. Select the components from the Components List and move it to the Attached components list using >> button.

      4. Save the details.

     

    View History of IT Asset

    Click the History tab to view the IT Asset history. This gives the complete IT - Assets Resource Ownership History on date and State of the components.  

     

    Request Details

    On clicking the Request Details page you will be able to view all the requests raised for the asset.

    On clicking the request title you can view the details of the request, requester details, Assets belonging to the user, Time elapsed to solve the request, resolution for the request and history of the request

    Also you can send reply for the request or forward the request to the technician. You can Search associated problem and change or add new problem or change to the request.

     

    View Contracts of the IT Asset

    Click Contracts tab to view the contracts attached to the IT Asset. This gives the complete details about the contract such as, vendor name, support details, contract rules, expiry date, cost and other rules.

     

    View Costs

      1. Click the Costs tab to view the costs associated to the IT Asset.

      2. Click Add Cost button at the right side of the page to add cost to the IT Asset.

      3. Select the Cost Factor from the combo box. For ex. Service Cost. This is a mandatory field.

      4. Specify the description about the cost in the Description field. Say if the cost factor is service cost you can specify important information about the service cost.  

      5. Specify the Amount in $ in the Amount field. This is a mandatory field.

      6. Select the Date from the calendar button. This is mandatory field.

      7. Click Add Cost button to add the cost. You can see the cost added to the IT Asset shown in the Other Costs list view page.

     

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