ServiceDesk Plus

    View Workstation Details

     

    1. Log in to the ServiceDesk Plus application using your user name and password. This opens the ManageEngine ServiceDesk plus home page.

    2. Click Assets tab -> Click Workstation link under IT Assets title on the left hand side of the page. This opens the workstations list view page.

    3. Click the workstation name to view the workstations details. By default Resource Info tab details are displayed.

    View Resource Info Details     

    Resource Info tab displays the Resource Details & Workstation Details. Resource details such as Resource Name, Tag, Bar Code, Serial No etc. Workstation details such as Computer Name, OS version, Service pack, Processor details, memory information and many other details are displayed.

     

    View Hardware Details

    Click Hardware tab to view the complete Hardware details of the workstation. The hardware tab is broadly divided in to four major blocks such as Workstation Details block, Network Details, Discs and Drive Details, Printer Details and Other Details.

    Under the workstation block you can view computer system, operating system, processor, memory and installed memory details. Under network block you can view the network adapter's details. Under disks and drives block you can view the hard disks, logical drives and physical drives details. The printer details can be viewed under the printer details block. Under other details block you can view the keyboard, mouse, monitor, multimedia, ports, USB controller's details.   

     

    View Software Details   

    Click Software tab to view the software details of the workstation. This opens the software details page with the list of all installed software�s in the workstation. By default the list of All Software will be displayed.

    Select the corresponding filter option from the Filter Viewing combo box. There are different status levels of the software, such as Excluded, Managed, Prohibited, Freeware, Shareware and Unidentified. You can select any of these status levels and filter the software�s listed.

    Click on the software title to view the software details such as, number of licensed installations, number of unlicensed installations and number of Purchased licenses.

    If there is any license violations a warning message is displayed saying: License Violation. Software installations are more than purchased licenses.    

     

    View Relationships

    The Relationship tab shows the default relationships of the asset with other assets. If you are have configured CMDB in the application, then the relationship map is displayed. Refer Defining CI Relationship to know more on configuring the relationships between assets.

    On clicking the tab -> click the Add Relationship button on the top right hand side of the page.

     

    Connection Relationship

      1. Click the Connection Relationship option from the list. This opens the Connection Relationship page.

      2. To connect the assets to other assets select the Assets radio button.

        1. Select the assets to be connected from the Asset List.

        2. Move the selected asset to the Connected Assets list using the >> button.

        3. Save the details. You can see the connected assets under the Connected to Assets block.

      3. To connect the assets to the Business Services select the corresponding radio button.

        1. Select the business services from the list to be connected to the assets such as, Email, Internet Access and so on.

        2. Move the selected assets from the Business Service list to the Connected Services list using the >> button.

        3. Save the changes. You can see the connected business services under the Business Services block.

    Usage Relationship

      1. Click the Usage Relationship option from the list. This opens the Usage Relationship page.

      2. Select the Assign the asset to User/Department radio button to associate the asset to the user/department.

        1. Select the User from the combo box.

        2. Select the Department to be associated from the combo box.

        3. If the Asset is Leased then select the corresponding check box.

        4. Save the changes. (Or)

      3. Select the Associate to Asset radio button to assign the asset to the asset.

        1. Choose Asset to be associated from the combo box.

        2. Save the details.

    Container Relationship

      1. Click the Container Relationship option from the list. This opens the Container Relationship page.

      2. Select the Components radio button to associate the components to the user. Select the type of components to be displayed in the list by selecting it from the choose product combo box.

      3. Select the components from the Components List and move it to the Attached components list using >> button.

      4. Save the details.

    View History of workstation

    Click the History tab to view the workstation history. This gives the complete Workstation Scan History and Resource Ownership History on date.  

     

    Request Details

    On clicking the Request Details page you will be able to view all the requests raised for the asset.

    On clicking the request title you can view the details of the request, requester details, Assets belonging to the user, Time elapsed to solve the request, resolution for the request and history of the request

    Also you can send reply for the request or forward the request to the technician. You can Search associated problem and change or add new problem or change to the request.

     

    View Contracts of the workstation

    Click Contracts tab to view the contracts attached to the workstation. This gives the complete details about the contract such as, vendor name, support details, contract rules, expiry date, cost and other rules.

     

    View Costs

      1. Click the Costs tab to view the costs associated to the workstation.

      2. Click Add Cost button to add cost to the workstation.

      3. Select the Cost Factor from the combo box. For ex. Service Cost. This is a mandatory field.

      4. Specify the description about the cost in the description field. Say if the cost factor is service cost you can specify important information about the service cost.  

      5. Specify the Amount in $ in the Amount field. This is a mandatory field.

      6. Select the Date from the calendar button.

      7. Click Add Cost button to add the cost. You can see the cost added to the workstation shown in the Other Costs list view page.

     

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