Create Asset - Groups
To access Groups in ServiceDesk Plus,
tab in the header pane.
in Assets block on the left
hand side of the page.
Group link. The Create Group
form is displayed.
Alternatively, you can access the Create Group form from Quick
Actions link on the top left side of the page. Select New
Group under Assets-Groups.
Creating a Group
Specify a name for the
group in Group Name text field.
This is a mandatory field.
Specify relevant information
about the group in the Description
Select the Group
Type by enabling anyone of the radio button.
button to save the group. The Edit Group
page is displayed and based on the selected Group Type, you can either
pick assets from the existing list or you can define criteria to group
Adding Assets to Static Group
resources to add block, select the filter criteria from Showing
drop-down list. For instance, the filtered criteria are All
Assets in state In Use.
This will list all assets with asset state as In
If your asset list is
lengthy, then you can conduct a search for assets by specify the Search criteria.
From the list of assets
under Pick resources to add block, select the check box beside the asset
to add to this group.
button. A message confirming the number of items added to the group is
displayed along with a View button.
button to view the assets in the group.
To delete assets from a static group, refer Removing
Assets from Static Group.
Adding Assets to Dynamic
Group Criteria's block, you can define the criteria
and condition to filter assets
according to specific asset properties. The Criteria
drop-down lists criteria based on Resources
like product type, vendor, department, etc. and Workstation
Criteria such as model, OS, Processor Type, IP Address and so on.
Select the Criteria
and the Condition from
the drop-down list.
button to select the resource or workstation based on the selected criteria.
Click OK. The selected criteria
and condition is displayed.
Say, for instance, you have selected the criteria as "Product
Type" and conditions as "is".
On clicking choose button you will get the list of all product types such
as, access points, scanners, keyboard, printers and so on.
If you have defined more
than one criteria, then select any one of the Match
Criteria radio buttons i.e., Match ALL of the following (AND) or
Match ANY of the following (OR).
& View Group button to save the defined criteria and view resources
in the group.