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    Change Stages - Overview

     

    Stage

    Purpose

    StageStatus Involved

    Expected Course of Actions

    Submission

    Deciding Change Template and Change Workflow, Configuring Change Related Details like Change Type, Risk Involved, Priority, Urgency etc.,

    Requested

    Requested for Info

    Submitted for Authorization

    Accepted/Rejected

     

    Requested>>Submitted for Authorization >>[Requested for Info]>>Accepted/Rejected

     

    Authority Directly Involved: Change Requester and Line Manager 

    Planning

    Analyzing and Working Out Change Impact, Roll Out Plan, Backout Plan, Checklist and Downtime concerned with the Change

    Planning In Progress

    Requested for Info

    Approved/Rejected

    Submit for Review

     

    Planning In Progress>> Submit for Review>> [Requested for Information] >>Approved/Rejected

     

    Authority Directly Involved: Change Planning Team, Change Owner 

    Approval

    Convening CAB(s) (Change Advisory Board) to assess change plans and get their approval for change implementation.

    Approval Pending

     

    Approved/Rejected

    Approval Pending>>Approved (or) Rejected

     

     Authority Directly Involved: Change Advisory Board (CAB), Change Manager 

     

    Implementation

    Implementing Change through Projects and Tasks, Estimating Change Implementation team’s activities using Worklogs and informing them about Downtime Scheduling (as per the Change Plans)

    In Progress

    Requested for Information

    Onhold/Backout

    Completed

     

     In Progress>>[Requested for Info] >[OnHold]>>Completed [Back Out] 

     

     Authority Directly Involved: Change Implementation Team,Change Owner

    Review

    Reviewing Change-to-be-Implemented and deciding whether it can be implemented or not

    In Progress

     

    Completed (or)

     

    Failed

     

    In Progress>>Completed/Failed

     

     Authority Directly Involved: Change Review Team

    Close

    Formal closing of Change by associating it with a suitable closure code that represents how the change was closed.

    In Progress

    Completed

    Cancelled

     

    In Progress >>Completed/Cancelled Closure Code Selection (depending on how the change was closed)

     

    Authority Directly Involved: Change Manger, Change Requester

     

    Note:  

    • Every Change Stage has its own Status(es). The column Stage-Status Involved lists Status(es) available by default for each change stage. Technicians can also configure new Status(es) for every Change Stage; see configuring change status for more info

     

     

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