Forward Schedule of Change
The change home page shows two types of views, List
View and Calendar View.
The list view shows the list of all changes to be made. And the Calendar
View shows the changes with start & end schedule time marked in different
colors based on the type.
To view the schedule,
Log into ServiceDesk
Plus using your user name and
Click the Changes
tab in the header pane. This opens the change list view page by default
as shown below.
Forward Schedule of Change (Calendar View)
Click the Calendar
View tab next to the list view tab in the home page. This opens
the calendar view of change as shown below.
To display the changes in the Calendar
View, the changes should have the scheduled start time and end
The Calendar View displays
all the scheduled changes for the entire month. Click the forward arrow to go to the next month. Click the backward arrow to go to the previous month.
You can choose the
type of change from the Filter Showing
combo box. You can view the Open Changes, Approved Open Changes, All Changes
and Completed Changes.
is configured in the application, then the Site drop down appears. list
of sites associated to the logged in technician appears. Here, the logged
in technician can view the sites to which he is associated and the changes
raised for a specific site.
A thick strip will
be running across the scheduled start
date and end date of the
change. The outward curve ( at the beginning of the strip indicates the start
date. And the inward curve ) at the end of the strip indicates the end date.
The color of the strip
depends on the type of the change. Say standard, major,minor and so on.
At the bottom of the
page you have all the four change types with one N/A type displayed along
with the check boxes. For ex: If you wish to view only the standard changes
for the month in the calendar view, then select the Standard check box
and de-select the other change types. If you wish to view all the change
types then select all the change type by enabling the check box.
The backward arrow
in the strip indicates the previous week continuation
of the change.
And the forward arrow
in the strip indicates that the change will be continued
for the next week.
On clicking at any part of the strip you will be able to view the change details page.
In the change details page,
Clicking the + n more text link, will list all the
displayed changes in the calendar, plus the extra more changes in the
left hand side of the page as shown below. They can also be viewed by
clicking the dates of the marked changes
in the calendar. Say by clicking the date you will be able
to view the list.