Change Management


Changes arise as a result of problems. But, a lot of changes can come from pro-actively seeking business benefits such as reducing costs or improving services. The goal of Change Management is to ensure that standardized methods and procedures are used for efficient, and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality and consequently to improve the day-to-day operations of the organization.


The change is initiated by creating a change request, entering values in the defined fields (available in the change form), and assigning it to the change technician.


Change has 6 stages, all of which go through several status(es) before reaching completion.




Change can be:


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