ServiceDesk Plus

    Change Management


    Changes arise as a result of problems. But, a lot of changes can come from pro-actively seeking business benefits such as reducing costs or improving services. The goal of Change Management is to ensure that standardized methods and procedures are used for efficient, and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality and consequently to improve the day-to-day operations of the organization.


    The change is initiated by creating a change request, entering values in the defined fields (available in the change form), and assigning it to the change technician.


    Change has 6 stages, all of which go through several status(es) before reaching completion.



    • A Six-Stage Change Life Cycle

    • Workflow configuration for each and every change stage

    • Change Templates for designing the change as per your requirements

    • Change Progress Indicator indicating stage-to-stage progress of change

    • Emergency Workflow for changes with pressing urgency or deadlines

    • Well-planned Change Role System


    Change can be:

    • A solution to long persisting incidents/problems

    • Proactive measure against future incidents/problems



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