Configuration Item Types (CI Types)
Configuration Item Types (CI Types) denote the broad classification of different entities, under which, the Configuration Items (CIs) are categorized. Any organization specific entity can be considered as a CI Type, such as Business Services, Workstations, Servers, Documents and even the People working for your organization.
Each CI Type can be defined with specific Attributes and Relationships that are unique for the CIs classified under them.
In case your CI Type structure is granulated and possess various types, then you can further drill it down to Sub Types. For instance, the CI Type-Server may possess various sub types such as File Server, Application Server, Database Servers and so on.
To access the Configuration Item Types List view,
From this page, you can add CI Types, create new CIs for a CI Type, view CIs under a CI Type, and also view the relationship map with the default relationship attributes.
To add CI Type from the Configuration Item Types list view page,
The page navigates to the Edit Configuration Item Type with the CI Type name, Parent Type and Description pre-populated with the specified values.
NOTE: The support formats to import images are jpg, gif and png.
To track CIs under a CI Type as an IT or Non-IT assets/components in the Asset module, enable Track as asset check box. Select the Category and asset Type from the drop down.
NOTE: The Track as asset option is available only for the parent CI Type.
Attributes are data elements that describe the characteristics of the CI Type. For instance, the attributes for the CI Type-Workstation could include Model, Service Tag, IP Address, Processor Speed and so on. By default, the form displays the Attributes tab.
Setting Attributes for CI Type
You can set two types of attributes for a CI Type namely, Default Attributes and Attributes Specific to CI Type. Default Attributes are common to all the CI Types, such as Name, Site, Department and so on. To add a default attribute, click Edit button. [Refer Using Drag and Drop Fields topic to know more on configuring default attributes].
CI Type Specific Attributes provide more information on a particular CI Type. The attributes for the CI Type-Workstation can be considered as the attributes specific to the CI Type. The attributes, default attributes and CI Type specific attributes, are configured using the Drag and Drop fields.
The Drag and Drop Field section consists of different customizable fields such as, Single line, Multi line, Pick List, Numeric and Date fields. Apart from these customized fields, System Attributes (entities configured in the Admin tab or data fetched during scan) can also be set as attributes for the CI Type.
Adding System Attributes
Adding Customizing Fields
To add the other customized fields,
You can re-arrange fields in the form by dragging the fields and placing it over the highlighted area.
Editing CI Attributes
To edit a customized attribute,
Deleting CI Attributes
You can remove unwanted attributes from the CI Type form. To delete a customized attribute,
WARNING: Deleting a CI Type attribute will remove the attribute from the form. You may lose the data configured for the attribute in the CI form.
You can establish default relationships between the newly added CI Type and other CI Types from the Relationships tab. For instance, the relationship set for the CI Type Workstation can be,
Workstation Runs Software
(Newly added CI Type) (Relationship Type) (CI Type)
the inverse of this relationship type will be automatically added for CI Type - Software as,
Software Runs on Workstation
(CI Type) (Relationship Type) (CI Type)
Setting default relationships provides feasibility while adding relationship between the CIs categorized under the CI Type. For a sub type, the parent CI Type relationships are adapted, apart from which new relationships can also be created. Using the Relationship Map, the relationship configured with other CI Types can be viewed, and the map can be exported or printed.
To establish a relationship between two CI Types,
Adding Relationship Attributes
Relationship Attributes provides more information on the relationship between the CI Types. For instance, the relationship attributes between the CI Type Workstation and Software can be, the Version of the software installed, the Installation path, Installed on, service pack details and so on.
To add relationship attributes,
To delete a relationship attribute,
The default relationships configured with other CI Types are viewed in the Relationship Map. Click Relationship Map icon to view the map.
Editing Default Relationships
To edit a CI Type relationship,
Deleting Default Relationships
To delete a CI Type relationship,
WARNING: Deleting a CI Type relationship will remove the relationship from the relationship map.