ServiceDesk Plus

    Configure Products


    Products refer to the commodities purchased by your organization. For instance, the workstation “Latitude D600” is a Product with the Product Type "Workstation". You can either import the product details from a CSV file or manually add the products in the application. Configuring products are essential while adding assets in the Asset module and while purchasing products using the Purchase Order form.

    As and when the firm purchases a product, the product details should be entered in the application. If a product is discarded, then you can remove it from the list by deleting the same.

    Most of the products wear out and decrease in value, over a period of time. For such products, calculating the depreciation is essential for financial reporting. You can configure depreciation using any of the 4 methods provided in the application.


    To access the Product configuration wizard,

    1. Login to the ServiceDesk Plus application using the user name and password of an admin user.

    2. Click the Admin tab in the header pane.

    3. In the Asset Management block, click Products. The Product List view is displayed. You can add products, edit and delete products, and configure depreciation for products.  


    Adding Product

    To add products,

    1. In the Product List page, click Add New Product link available at the top right corner.

    2. In the Add Product form, select the Product Type under which you wish to classify the product that you are adding from the drop-down.

    3. Enter the Product Name. This field cannot be blank.

    4. If you know the manufacturer of the product, enter the same in the Manufacturer field.

    5. Enter the Part No. of the product.

    6. If required, you can add relevant Description for the product.

    7. Click Save. A message is displayed and the product is added. Click Save and Add New to save the product details and open the add product form to add another product. Click Cancel to go back to the Product List page, without saving the details.


    Configuring Depreciation

     If the selected Product Type is an asset or component, then the Depreciation Details block is displayed. ServiceDesk Plus allows 4 methods to calculate the depreciation of a product.


    Methods of Calculating Depreciation

    • Declining Balance

    • Double Declining Balance

    • Straight Line

    • Sum of the Years Digit

    Before we begin configuring depreciation, there are certain terms related to depreciation calculation:

    • Useful Life: The period during which an asset is expected to be available for use.

    • Salvage Value: The estimated selling value of any asset, after it has reached the end of service life or its value has depreciated substantially. It is the total net worth of any asset after it has exhausted its useful life span.

    To configure depreciation details while adding the product,

    1. Select the Depreciation Method from the drop down box. If the Depreciation Method is Declining Balance, then the Useful Life radio button and Decline Percent radio button appears. If the depreciation method is Straight Line, then the Useful Life radio button and Depreciation Percent radio button appears.

    2. Specify the Useful Life of the product. If you have enabled Decline Percent or Depreciation Percent radio button, then specify the Decline Percent or Depreciation Percent of the product.

    3. Specify the Salvage Value of the product.

    4. Click Save button.

    If you have not configured the depreciation details for a product, then you can also configure it from the Product List view.

    1. Select the check box beside the product for which you want to configure depreciation.

    2. Click Configure Depreciation button.

    3. Select the Depreciation Method from the drop down box.

    4. Specify the Useful Life and the Salvage Value of the product.

    5. Click Save button. The depreciation details are configured for the selected product(s).

    The configured Depreciation Details can be viewed in the Costs tab of the Assets details page. The depreciation is calculated only if the Purchase Cost and Acquisition Date is specified for the asset.


    Associating Vendor

    You can also associate the vendor to a product. To do so,  

    1. Click the Vendor tab.

    2. Select the vendor of the product from Vendor Name drop-down.

    3. Enter the Price of the product. The Vendor Name and Price are mandatory fields.

    4. If there is any Tax Rate for the product, specify the same in the field provided.

    5. If you know the warranty period of the product, enter it in the Warranty Period by choosing the number of years and months from the combo box.

    6. Select the Maintenance Vendor of the product from the drop-down.

    7. If you wish to add any comments, add it in the Comments text box.

    8. Click Save to save the details. You can add more than one vendor who supplies the product. The vendors associated to the product information is displayed below the add vendor form.

    If you do not wish to associate the vendor now, then click Cancel. It goes back to the Product List page.


    Edit Product

    You can edit the product details from the Product List page. To edit the product information,

    1. Click the Edit icon edit-icon beside Product Name in the Product List page.

    2. Edit the fields in the form.

    3. Click Save to save the details. While editing a product, you can also add new product by clicking Save and Add New button. Click Cancel to go back to the Product List page.

    In some instances, you may add the product without associating the vendor. In such cases, you need to edit the product to associate the vendor.

    1. Click the Vendor tab to associate a vendor for the product.

    2. The Product Name is a non-editable field but you can add/edit the other fields in the form.

    3. Click Save.


    Delete Product

    If a product is not used by a module, then you can delete the product from the list.  

    1. In the Product List page, enable the check box beside the product name.

    2. Click Delete button. A dialog box confirming the delete operation appears.

    3. Click OK to proceed. The product is deleted from the list.


    Copyright © 2017, ZOHO Corp. All Rights Reserved.