ServiceDesk Plus

    Asset Management


    The Asset module of the ServiceDesk Plus application enables you to keep track of the various assets available in your organization and their corresponding usage and availability. It also helps you monitor your assets online in any of the networks in your firm. This helps you in proactively planning your resource allocation and purchases. Before you start using the inventory module, you have to configure the inventory-related information.

    The inventory-related configurations are:

    • Product Type:
      Categorize all the products purchased by your organization into specific product types.

    • Product:
      Denotes the assets purchased by your organization.

    • Vendors:
      Configure the vendors with whom your organization has business contacts for purchasing resources.

    • Workstation-Additional Fields:
      Set your own custom fields apart from the default fields in the add workstation form.

    • Assets-Additional Fields:
      Set your own custom fields apart from the default fields in the add assets form.

    • Asset State:
      Configure the various states of an asset in the Asset Lifecycle.

    • CMDB - Configuration Item Types (CI Types):
      Categorize your CIs into specific CI Types. Also configure default attributes and relationships for each CI Type.

    • CMDB - Relationship Types:
      Configure relationships types between the CIs. The Relationship Types shows how the CIs are interconnected and interdependent with other CIs.


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