Credentials Library - Repository for Scan Credentials


About Credentials Library

Credentials Library houses various scan credentials technicians use for monitoring/scanning assets like workstations, servers, printers etc. Apart from serving as a repository for storing scan credentials, this library allows technicians to configure (as well as edit) new scan credentials as and when required. All scan credentials associated with ServiceDesk Plus will be stored in this library.

Supported Credential Types and Protocols

Credential Types Purpose
Windows Scan Credentials Scanning Windows Workstations/Servers
Unix Scan Credentials Scanning Unix Workstations/Servers
Device Scan Credentials Scanning devices like printer,router etc.
VMware Device Specific Scan Credentials Scanning VMware devices
Remote Access Credentials Establishing remote connection with workstations

Configuring Scan Credentials - using Credentials Library

To configure Scan Credentials:

  1. Login to ServiceDesk Plus using your credentials

  2. Select Admin tab --> Discovery block --> Credentials Library

  3. Click on Add New Credential link (available at the top-right corner)

  4. New Credential Pop-Up Opens up as shown below:

  5. Select Credential Type (Windows WMI, Telnet/SSH Protocol, SNMP V1/V2, VMWare (OR) Remote Control)

  6. Provide a suitable Name and Description

  7. Enter the Username and Password

  8. In case of Telnet/SSH credentials specify the following:
  9. In case of SNMP V1/V2 credentials specify the following:

  11. In case of VMWare credentials specify the following:
  13. In case of Remote Control Credentials specify the following:
  14. Save the Credentials.


  • Remote Control Credentials need to be specified while establishing Remote Control with client machines.
  • Credentials configured using Credentials Library will be available for use under: Network Scan and Workstation Scan as well.

Configuring Scan Credentials: from Network Scan (or) Windows/Device Scan

Scan Credentials being configured from Network Scan (on left) and Workstation Scan (on right) pages

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