ServiceDesk Plus

    Credentials Library - Repository for Scan Credentials



    About Credentials Library


    Credentials Library houses various scan credentials technicians use for monitoring/scanning assets like workstations, servers, printers etc. Apart from serving as a repository for storing scan credentials, this library allows technicians to configure (as well as edit) new scan credentials as and when required. All scan credentials associated with ServiceDesk Plus will be stored in this library.


    Supported Credential Types and Protocols


    Credential Types Purpose
    Windows Scan Credentials Scanning Windows Workstations/Servers
    Unix Scan Credentials Scanning Unix Workstations/Servers
    Device Scan Credentials Scanning devices like printer,router etc.
    VMware Device Specific Scan Credentials Scanning VMware devices
    Remote Access Credentials Establishing remote connection with workstations

    Configuring Scan Credentials - using Credentials Library


    To configure Scan Credentials:

    1. Login to ServiceDesk Plus using your credentials

    2. Select Admin tab --> Discovery block --> Credentials Library

    3. Click on Add New Credential link (available at the top-right corner)

    4. New Credential Pop-Up Opens up as shown below:

    5. Select Credential Type (Windows WMI, Telnet/SSH Protocol, SNMP V1/V2, VMWare (OR) Remote Control)

    6. Provide a suitable Name and Description

    7. Enter the Username and Password

    8. In case of Telnet/SSH credentials specify the following:
      • Protocol - Telnet/SSH

      • Port Number - 22 by default
      • Public or Private Key based authentication
    9. In case of SNMP V1/V2 credentials specify the following:

      • SNMP Read Community Password

      • SNMP Port Number - 161 by default
      • Timeout (time after which connection would be terminated) - 5 secs by default
      • Retries (no. of attempts that can be made before Timeout happens) - 0 by default
    10. In case of VMWare credentials specify the following:
      • HTTPS Port - 443 by default

      • Timeout (time after which connection would be terminated) - 60 secs by default
    11. In case of Remote Control Credentials specify the following:
      • Specify anyone of the following: Domain (or) Username (or) Password

    12. Save the Credentials.


      • Remote Control Credentials need to be specified while establishing Remote Control with client machines.
      • Credentials configured using Credentials Library will be available for use under: Network Scan and Workstation Scan as well.


    Configuring Scan Credentials: from Network Scan (or) Windows/Device Scan



    Scan Credentials being configured from Network Scan (on left) and Workstation Scan (on right) pages



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