Distributed Asset Scan
In a wide spread organization distributed across various sites, the
ServiceDesk Plus server may not be able to access all the assets in sites.
Hence, a Remote AE server is installed in each site which scans and maintains
all the workstations, and user information of the respective sites. The
data from the Remote AE Server is pushed to the ServiceDesk Plus Server
either manually or by scheduling the data periodically.
Since there is a constant need to update the users and workstation information
in the ServiceDesk Plus Server, you can automate the process by specifying
the central server details in the remote server thereby synchronizing
the two servers.
Methods to perform Distributed Asset Scan
Extract the data in a
zip format from the Remote AE
server and export it to the SDP
this zip file into the SDP Server.
Configure the SDP Server
details in Central Server Settings.
and Push data to Central Server now button. The data is automatically
pushed to the SDP server provided the server is reachable.
Asset Scan in Remote AE Server
The scanned information in the Remote AE
Server can be updated periodically either manually or automatically to
the SDP Server.
Installing the Remote AE Server
You can install AssetExplorer as a Remote
Server by choosing the server type as Remote AE Server on starting the
application for the first time. The application gets started as the Remote
Click the Admin
tab in the header pane.
Asset Scan icon under Discovery
Methods to export the data
The data can be exported manually or pushed automatically
in the SDP Server.
Click on Export
Data to export the asset data into a zip file.
A confirmation message
appears. Click Ok to proceed.
If the data has been generated
successfully, an Export Data box
Click on the link to
download the zip.
Send the zip file to
the central server location through E-mail or through some storage device.
If the central server is reachable, configure the details
of the SDP Server by clicking on Central Server Settings.
Name: Enter the Server Name or IP Address of the SDP Server.
Port: The port where the SDP Server is installed.
Protocol: The protocol to connect the SDP server and the remote
server. Say, Http, Https
Site where the Remote AE Server is installed. The site specified must
be configured in the SDP server so that the assets and users is associated
to the appropriate site.
& Password: Credentials of the SDP Server.
Name: Specify Domain Name if Active Directory authentication is
enabled in SDP Server.
The Central Server may be connected through a proxy server.
In this case,
connected through Proxy Server check box.
Server Name: The Server Name or IP Address of the Proxy server.
Server Port: The port of the proxy server.
Username & Password: Credentials of the Proxy Server.
On configuring the Central Server Settings, you can export
and push the data to central server automatically by clicking on Export and Push Data to Central Server Now
button. The executed date, status of the operation and related comments
is displayed in the List View.
Schedule Pushing of data to SDP Server
You can schedule to push the data from the remote AE
server to the SDP Server at periodic intervals.
Click on Schedule
to synchronize data with Central Server link.
Select the number of
days after which the data should be pushed to the central server.
Select the date from
the calendar icon to start the process. Also select the Time
in hours and minutes from the drop down.
If there is a failure
in pushing the data to the central server, you can send a Notify
to the technician. Specify the email address in the text provided.
Importing data into SDP Server
Accessing the Configuration
Click the Admin
tab in the header pane.
Click on Distributed
Asset Scan icon under Discovery block.
and locate the zip file of the scanned assets.
Select the Site
of the remote server from the drop down.
button to import the data. On importing the data successfully you get
a success message.