ServiceDesk Plus

    Network Scan

     

    Discover networks part of your organization and scan them at regular intervals using Network Scan. Apart from scanning various operating systems like Windows, Linux, MAC, Solaris and AIX workstations network scan also allows for scanning of SNMP devices and VMware machines.

    Network Scan page can be accessed in two different ways:

    a. Using Quick Actions Menu

    b. Using Admin Tab

     

    Quick Actions Menu

    Quick Actions drop down menu is a quick navigator to instantly access Network Scan page. From Quick Actions drop down select Network Scan option available under Scan block.

    Admin Tab

    1. Click Admin tab in the header pane to open the configuration wizard page.

    2. Click Network Scan icon under Discovery block. The Network list view page opens where you can add, edit, delete and scan a network.

     

    Adding a Network

    1. Click Add New Network link . (present at the right corner)

    2. Decide Scan Range: you can either scan the Entire Network or mention a specific IP Address Range for scanning.
    3. Enter Network Address.

      • To scan Entire Network, IP address should be mentioned as 192.168.27.0
      • To scan part of a Network, IP address range should be mentioned as follows: 192.168.27.0 - 192.168.27.30
    4. Provide a suitable description.

    5. Specify Network Scan Credentials for scanning different subnets of your network

    6. Click Save (or) Save and Scan now to scan network immediately.

     

    Network Scan Credentials

    These credentials let administrators refine network scan based on Operating Systems, SNMP devices or VMWare machines being used. Network scan page contains four different credentials for scanning various subnets involved in the network.

    See Configure Scan Credentials for a Network for more details.

    Note: Scan Credentials can also be configured from Credentials Library page and can be later associated with Network Scan.

     

    Configure Scan Credentials for a Network

    • Use Existing Scan Credentials
    • Configure New Scan Credentials

     

    Using Existing Scan Credentials:

    1. Select Network to which Scan Credentials are to be added from Network List View.

    2. Select Scan Credentials from Select Credential Drop Downs.

    3. Following Scan Credentials can be selected for a given network

      • Scan Credentials for Windows machines
      • Scan Credentials for Linux, MAC, Solaris and AIX machines
      • Scan Credentials for SNMP Devices
      • Scan Credentials for VMWare Devices
    4. Click Save (or) Save and Scan now (for immediate scanning of network)

     

    Configure New Scan Credentials:

      1. Select Network to which Scan Credentials are to be added.

      2. For adding New Scan Credentials, do the following:

        • Select Add New Credential Icon (besides respective Scan Credential to be configured).
        • Add New Credential Pop-Up will be displayed.
      3. If you're configuring Windows Scan Credentials specify the following:

        • Specify Name and Description
        • Enter Username and Password
        • Domain Name/Username &
        • Password
    1. If you're configuring Linux, MAC, Solaris and AIX Scan Credentials. specify the following:

      • Specify Name and Description
      • Protocol - Telnet/SSH
      • Port Number - 22 by default
      • Username and Password
      • Public or Private Key based authentication
    2. If you're configuring SNMP Device Scan Credentials, specify the following:

      • Specify Name and Description
      • SNMP Read Community Password
      • SNMP Port Number - 161 by default
      • Timeout (time after which connection would be terminated) - 5 secs by default
      • Retries (no. of attempts that can be made before Timeout happens) - 0 by default
    3. If you're VMWare Device Scan Credentials specify the following:

      • Specify Name and Description
      • Specify Username and Password
      • HTTPS Port - 443 by default
      • Timeout (time after which connection would be terminated) - 60 secs by default
    4. Click Save (or) Save and Scan now (for immediate scanning).

     

    Having Multiple Scan Credentials

     

    Administrators can configure Multiple Scan Credentials at a stretch using Add Another Credential Icon that appears on-hover select credential drop downs.

    Adding Multiple Scan Credentials:

    1. Click on Add Another Credential button (appearing onhover Select Credential dropdown)

    2. Select the Credential (you can add all Credentials available under Select Credential dropdown using Add Another Credential button)

    Note: You can also delete Scan Credentials added by mistake by clicking on Remove button.

     

    Scanning the Network

    1. From Network List View page, click Scan Network icon .

    2. If your organization is distributed across various sites, select the Site to which the workstations/devices are associated.

    3. Click Start Scanning. Once scanned, you will get the complete report on the success and failed workstations of the scan.

     

    Edit Network

    1. From the Network List View page, click Edit icon of the network to be edited.

    2. Edit the network details and Save the changes. Click Save and Scan now, to save and scan the workstations in the specified range

     

    Delete Network

    1. From the Network List View page, select Network you want to delete.

    2. Click on Delete button. A confirmation message on the delete operation appears. Click OK to continue. The network will be deleted from the list.

     

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