ServiceDesk Plus

    Discovery - Scan Workstations and Other Network Devices


    With ServiceDesk Plus you can scan all your windows domain, networks part of your enterprise, Linux, MAC, Solaris, AIX machines and IP based IT assets. Also, you can set up audits for scheduling periodic scanning and regular cleanup, scan assets in remote locations and perform individual scan for newly added workstations.



    1. Please note that, only technicians with administrator privilege can perform and configure a Scan.

    2. ServiceDesk Plus currently supports scanning for the following OS - Linux, Solaris, MAC, IBM-AIX and IP devices - Printers, Routers, Switches and Access Points.



    Scanning Mechanisms

      1. part of Windows domain

      2. scanned using Active Directory, and

      3. part of Windows workgroup

     You can also scan workstations using an Agent or Agentless mode (scans machines using WMI).

    • Network Scan

      Scan workstations and devices that are part of your network range. Network Scan supports,

      1. OS workstations like, Linux, MAC, Solaris, IBM-AIX machines

      2. Windows workgroup (workstations that are not part of any domain controller).

      3. IP devices like Printer, Router, Switches and Access Points.

    • Schedule Scan

      Schedule scan at periodic intervals to scan domains and networks that are part of your enterprise. Also, you can set re-scanning intervals to  discover newly added workstations.   

    • Scanning machines outside a domain/network

      Scan Windows Workstations and Servers outside a domain/network using Standalone Workstation Audit or by installing an Agent in the remote machine. Both these methods involve script installed in the remote workstations which scans and pushes the inventory details to the SDP server.

    • Workstations/Device Scan  

      Use this option to scan an individual or newly added machines in your network. Machines like Windows, Linux, Solaris, IBM-AIX, MAC and IP devices like Printers, Routers, Switches and Access Points are currently supported.

    • Distributed Asset Scan

      For all your remotely located workstations that cannot be accessed by the Central SDP server, a Remote AE server is installed in each location which scans the workstation information, and pushes the data to the Central server either manually or automatically.


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