Discovery - Scan Workstations and Other Network Devices
With ServiceDesk Plus you can scan all your windows domain, networks
part of your enterprise, Linux, MAC, Solaris, AIX machines and IP based
IT assets. Also, you can set up audits for scheduling periodic scanning
and regular cleanup, scan assets in remote locations and perform individual
scan for newly added workstations.
1. Please note that, only technicians
with administrator privilege can perform and configure a Scan.
2. ServiceDesk Plus currently supports scanning for the following OS
- Linux, Solaris, MAC, IBM-AIX
and IP devices - Printers, Routers, Switches
and Access Points.
of Windows domain
using Active Directory, and
of Windows workgroup
can also scan workstations using an Agent
or Agentless mode (scans machines using WMI).
workstations like, Linux, MAC, Solaris,
Windows workgroup (workstations that
are not part of any domain controller).
devices like Printer, Router, Switches
and Access Points.
Schedule scan at periodic intervals to scan domains and networks that
are part of your enterprise. Also, you can set re-scanning intervals to
newly added workstations.
Scanning machines outside a domain/network
Scan Windows Workstations and Servers
outside a domain/network using Standalone
Workstation Audit or by installing an Agent
in the remote machine. Both these methods involve script installed in
the remote workstations which scans and pushes the inventory details to
the SDP server.
Use this option to scan an individual or newly added machines in your
network. Machines like Windows,
and IP devices like Printers,
and Access Points are currently
Distributed Asset Scan
For all your remotely located workstations that cannot be accessed
by the Central SDP server, a Remote AE server is installed in each location
which scans the workstation information, and pushes the data to the Central
server either manually or automatically.