You can set the holidays of your organization that is
situated in various sites using the Holidays option available in
the Admin page. This has the list of holidays during which the
firm would remain closed and is exclusive of the weekly holiday when the
firm does not function. You can also set repeated holidays such as, New
Years Day, to an organization in a site. Thus by doing so, you need not
manually add the holiday every year in the Holidays option.
The holiday list along with the operational hours will be used for calculating
the expected completion time of a service request, depending on the priority
or SLA applicable to that request. To open the holiday configuration page,
Login to the ServiceDesk
Plus application using the user name and password of an admin user.
Click the Admin
tab in the header pane.
In the Organizational
Details block, click the Holidays
icon. This displays the Default
Settings of the available list of holidays. You can add, view,
edit, or delete holidays for a particular site.
Admin can add and view the holidays to the site which he is associated.
the holidays in a particular site, select the site from the Holidays
for combo box.
If the sites are not configured then the Holidays for combo box will
not appear. To configure the sites refer Sites
under Organizational Details block.
Add a Holiday
To add holidays in a site,
Select the site for which
you want to add the holiday from the Holidays
for combo box. If the sites is not selected then the holidays gets
added under Default Settings.
Click Add New Holiday
link available at the top right corner of the holiday list page.
This opens the Add New holiday
Select the Date
on which you want to add the holiday by invoking the calendar icon . This is mandatory field.
Enter a brief description
of the significance of the holiday in the Description
If the holiday occurs
every year such as, 25th December
(Christmas), then enable Check if this
is recurring holiday check box. This will automatically add the
holiday every year for the site.
Click Save. If
you do not wish to add the holiday and would like to get back to the holiday
list, click Cancel.
Edit a Holiday
Select the site for which
you want to edit the holiday from the Holidays
for combo box. This lists out the holidays for
the corresponding site.
Click the edit icon beside the holiday Date that you wish to edit.
Modify the date and the
description of the holiday, and enable/disable the 'check if this is recurring
holiday' check box in the Edit Holiday form.
Click Save to
save the changes. At any point, if you wish to cancel the operation that
you are performing, click Cancel.
Select the site for which you want to delete the
holiday from the Holidays for
combo box. This lists outs the holidays in that site.
Enable the check box
beside the holiday Date which you
want to delete from the holiday list page.
Click the Delete button on the left hand side
of the page. A dialog box confirming the delete operation appears.
Click OK to proceed
with the deletion. If you do not want to delete the holiday, then click