You can set the holidays of your organization that is situated in various sites using the Holidays option available in the Admin page. This has the list of holidays during which the firm would remain closed and is exclusive of the weekly holiday when the firm does not function. You can also set repeated holidays such as, New Years Day, to an organization in a site. Thus by doing so, you need not manually add the holiday every year in the Holidays option.
The holiday list along with the operational hours will be used for calculating the expected completion time of a service request, depending on the priority or SLA applicable to that request. To open the holiday configuration page,
Login to the ServiceDesk Plus application using the user name and password of an admin user.
Click the Admin tab in the header pane.
In the Organizational Details block, click the Holidays icon. This displays the Default Settings of the available list of holidays. You can add, view, edit, or delete holidays for a particular site.
Note: The Site Admin can add and view the holidays to the site which he is associated. To view the holidays in a particular site, select the site from the Holidays for combo box.
If the sites are not configured then the Holidays for combo box will not appear. To configure the sites refer Sites under Organizational Details block.
Add a Holiday
To add holidays in a site,
Select the site for which you want to add the holiday from the Holidays for combo box. If the sites is not selected then the holidays gets added under Default Settings.
Click Add New Holiday link available at the top right corner of the holiday list page. This opens the Add New holiday form.
Select the Date on which you want to add the holiday by invoking the calendar icon . This is mandatory field.
Enter a brief description of the significance of the holiday in the Description text field.
If the holiday occurs every year such as, 25th December (Christmas), then enable Check if this is recurring holiday check box. This will automatically add the holiday every year for the site.
Click Save. If you do not wish to add the holiday and would like to get back to the holiday list, click Cancel.
Edit a Holiday
Select the site for which you want to edit the holiday from the Holidays for combo box. This lists out the holidays for the corresponding site.
Click the edit icon beside the holiday Date that you wish to edit.
Modify the date and the description of the holiday, and enable/disable the 'check if this is recurring holiday' check box in the Edit Holiday form.
Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.
Select the site for which you want to delete the holiday from the Holidays for combo box. This lists outs the holidays in that site.
Enable the check box beside the holiday Date which you want to delete from the holiday list page.
Click the Delete button on the left hand side of the page. A dialog box confirming the delete operation appears.
Click OK to proceed with the deletion. If you do not want to delete the holiday, then click Cancel.