You can set the operational hours of your organization
situated in various sites. The operational hours for a site depend on
the time zone configured for that site. The operational hours that you
configure is used while calculating the request due by date and time.
To set the organization's operational hours,
Login to the ServiceDesk
Plus application using the user name and password of an admin user.
Click the Admin
tab in the header pane.
In the Organizational
Details block, click the Operational Hours icon. The Operational Hours form is displayed as shown
Select the site from
the Operational hours for comb
box. By default, the Operational hours for combo box will display Default Settings.
Note: The Site Admin can set the operational hours
for the sites to which he is associated. The sites can be selected from
Hours for combo box. The Operational
hours for combo box will appear if the site is configured in Admin- Sites.
If your organization
works round the clock, then select Round
the clock (24 hours) radio button. If you do not work round the
clock then, select the radio button beside Select
Operational Hours. Specify the working hours of your organization
by selecting the Start Time and
the End Time from
the drop down boxes.
Now, select the days
that your organization works by selecting the check boxes provided beside
the days of the week.
You can also view the operational hours of a site by selecting the site
from Operational Hours for combo box.
If you have already set the operational hours and wish to modify the
same, you still need to follow the same procedure as specified above.
But in this case, when you click Operational Hours from the Admin
Home page, it will open the Operational Hours form with the
details that have been set earlier. You can make the necessary modifications
and then click Save.