Change Closure Rules
Change closing rules can be used to select the mandatory fields to be
filled in by the technicians before closing the changes.
Example: If you have selected Impact
as a mandatory field, then the technician whoever doing the change,
should enter all the impact details of the change before closing it. Else
an error message pops up, asking you to enter the details of the impact
in the corresponding field.
To select the mandatory fields,
Login to the ServiceDesk
Plus application using the user name and password.
Click the Admin
tab in the header pane.
In the Problem/Change
Management block, click the Change
Closure Rules icon. This opens the Change Closure Rules
Select the mandatory
fields for closing the change from the list by enabling the check box.
Save the details.