Change Status shows the current state of the change in the organization.
You have a list of default change status. Rejected is a pre-defined change
status hence cannot be deleted.
To access the Change Status configuration wizard,
Login to the ServiceDesk
Plus application using the user name and password.
Click the Admin
tab in the header pane.
In the Problem/Change
Management block, click the Change
Status icon. This opens the Status
Adding New Change Status
Click on the New
Status link on the right hand side of the page. This opens the
Add Status page.
Specify the Name
of the status in the given text field.
Specify the Description
about the status in the given text field.
the changes. You can see the new status getting listed in the status list
Click the Save and
add new button to save the Change Status and add another Change Status.
Editing Change Status
To edit an change status,
In the Change Status
list page, click the edit
iconbeside the change status name that you wish to edit.
In the Edit
Change Status form, edit the fields you want to change.
Click Save to
save the changes. At any point, if you wish to cancel the operation that
you are performing, click Cancel.
Even while editing a change status, if you wish to add a new change
status, then click Save and add new button instead of clicking
Save button after making the changes.
Delete Change Status
From the Change Status
list page, enable the check
box beside the change status name that you wish to delete.
button. A confirmation dialog appears.
Click OK to proceed
with the deletion. The change status gets deleted from the available list.
If you do not wish to delete the change status, then click Cancel.