The change types show the significant changes in the organization which
involves cost and time. By default you have four change types and Standard
is a pre-defined change type hence cannot be edited. And the Standard
Change type is a pre-approved change type which will not require approval
from the change manager.
To access the Change Type configuration wizard,
Login to the ServiceDesk
Plus application using the user name and password.
Click the Admin
tab in the header pane.
In the Problem/Change
Management block, click the Change
Types icon. This opens the Change
Type list page.
Adding Change Type
Click on the New
Change Type link. This opens the Add
Specify the Name
for the change Type in the given text field, say Significant.
This is a mandatory field.
Select the Color by clicking the color
icon to indicate the severity of the change. This is a mandatory field.
Specify the Description about the change type
in the description field.
the changes. You can see the change type getting listed in the change
type list view.
the Save and add new button to save the Change Type and add another
Editing Change Type
To edit an change type,
In the Change Type
list page, click the edit
iconbeside the change type name that you wish to edit.
In the Edit
Change Type form, edit the fields you want to change.
Click Save to
save the changes. At any point, if you wish to cancel the operation that
you are performing, click Cancel.
Even while editing a change type, if you wish to add a new change type,
then click Save and add new button instead of clicking Save button
after making the changes.
Delete Change Type
From the Change Type
list page, enable the check
box beside the change type name that you wish to delete.
button. A confirmation dialog appears.
Click OK to proceed
with the deletion. The change type gets deleted from the available list.
If you do not wish to delete the change type, then click Cancel.