ServiceDesk Plus

    Change Type


    The change types show the significant changes in the organization which involves cost and time. By default you have four change types and Standard is a pre-defined change type hence cannot be edited. And the Standard Change type is a pre-approved change type which will not require approval from the change manager.


    To access the Change Type configuration wizard,

    1. Login to the ServiceDesk Plus application using the user name and password.

    2. Click the Admin tab in the header pane.

    3. In the Problem/Change Management block, click Change Types. This opens the Change Type list page.


    Adding Change Type

    1. Click on the New Change Type link. This opens the Add New page.

    2. Specify the Name for the change Type in the given text field, say Significant. This is a mandatory field.

    3. Select the Color by clicking the color icon to indicate the severity of the change. This is a mandatory field.

    4. Specify the Description about the change type in the description field.

    5. Save the changes. You can see the change type getting listed in the change type list view.

    6. Click the Save and add new button to save the Change Type and add another Change Type.  


    Editing Change Type

    To edit an change type,

    1. In the Change Type list page, click the edit iconEdit Iconbeside the change type name that you wish to edit.

    2. In the Edit Change Type form, edit the fields you want to change.

    3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

    Even while editing a change type, if you wish to add a new change type, then click Save and add new button instead of clicking Save button after making the changes.


    Delete Change Type

    1. From the Change Type list page, enable the check box beside the change type name that you wish to delete.

    2. Click Delete button. A confirmation dialog appears.

    3. Click OK to proceed with the deletion. The change type gets deleted from the available list. If you do not wish to delete the change type, then click Cancel.


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