Organizations face various kinds of changes which differ in process and control. Changes such as, replacing switches or routers across the organization requires a systematic flow with approvals at every stage. Whereas, changes initiated frequently or carried out periodically like, upgrading the RAM for users or changing the printer toner; do not have to undergo the entire change lifecycle process. Such changes can be implemented directly and closed, and at times may not even require approval from the concerned authority.
The Change Workflow Wizard lets you simplify the change lifecycle by configuring change workflows that suits your organizations needs. The configured workflows are listed in the Workflow drop down field in new change form, enabling the change request to follow the process defined in the selected workflow.
To know more about change workflows, visit the following pages,