ServiceDesk Plus

    Problem/Change Management


    The goal of Problem Management is to find the root cause of incidents and reduce the impact on business. The goal of Change Management is to control and manage approved changes with accepted risk. ServiceDesk Plus allows you to implement a comprehensive problem management and change management system. Problem/Change related configurations are:

    1. Problem Additional Fields

    2. Problem Closure Rules

    3. Change Type

    4. Change Risk

    5. Reason for Change

    6. Change Advisory Board

    7. Change Roles

    8. Change Stage

    9. Stage and Status

    10. Change Workflow

    11. Change Additional Fields

    12. Change Templates

    13. Change Closure Codes

    14. Change Closure Rules

    To access Problem/Change related configurations:

    1. Log in to the ServiceDesk Plus application using the user name and password.

    2. Click the Admin tab in the header pane. The problem/change management block is below the Help Desk block.


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