Importing License From CSV
Adding license information for each and every software scanned in ServiceDesk
Plus application is tedious and endless. Hence with the easy-to-use CSV
import option, you can import software license information from your existing
database or even from other applications. The License Key is a pivotal
identifier to add or update the software license(s). So the license key
should be unique to avoid overwriting with the existing ones.
To import contacts from CSV file,
Click the Admin
tab in the header pane to open the configurations wizard page.
License from CSV icon under the Software block.
Step 1: Locate CSV file
button to select the CSV file.
On locating the CSV file
from the file chooser window, click Open.
The path to the file appears automatically in Locate CSV file field.
Step 2: Customize Mapping
Map the application software
license fields with the field names from the CSV file. If there are any
additional fields configured under License - Additional Fields, the same
appears in the customized mapping form.
Click Import button.
The software license details from the CSV file is imported.
Once the import is complete,
the data on the total number of license, the number of license imported
and the number of failed to import license is displayed.
If there are any failure records while importing software license (s),
don't re-import the same CSV file. Instead download the FailedLicensesList.csv
from the Imported Result page and correct the errors on comparing with
ErrorList.txt file. The Error List file shows the failed software license
records along with the corresponding error message. This is to avoid duplication
of the software license(s).