ServiceDesk Plus

    Configuring Software Type

     

    All different forms of software such as, licensed, prohibited, freeware, shareware, excluded and un-identified software comes under this category.

     

    To access the Software Type configuration page,

    1. Click the Admin tab in the header pane. This opens the Configuration Wizard page.

    2. Click the Software Type icon under the Software block. This opens the Software Type list view page. By default there are six software types that cannot be edited nor deleted.

      • Shareware: Software that is available free of charge, may be distributed for evaluation with a fee requested for additional features or a manual etc.

      • Freeware: Software that is provided without charge.

      • Prohibited: Software that is prevented from use.

      • Excluded: Software that is omitted from use.  

      • Managed: All licensed software comes under this software type.

      • Un-Identified: Unknown software can be categorized under this software type.

     

    Adding New Software Type

    1. Click the New Software Type link. This opens the Software Type Details page.

    2. Specify the Software Type name in the given text field. This is a mandatory field which will uniquely identify individual software type.

    3. Specify any relevant information about the Software Type in the description field.

    4. Click Add Software Type button. This adds the software type to ServiceDesk Plus and gets displayed below the add software form.  

     

    Editing Software Type

    1. From the Software Type list view page, click the Edit icon beside the software type to edit.

    2. Modify the necessary changes.

    3. Click Update Software Type button.

     

    Deleting Software Type

    1. From the Software Type list view page, click the Delete icon beside the software type to delete. A dialog box confirming the delete operation appears.

    2. Click OK to proceed. The software type is deleted from the list.

     

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