Survey settings enable you to configure the default values for welcome
message, survey success or failure message, and thank you message. You
can also choose to enable or disable a survey. If you enable a survey
you can also schedule the periodicity of conducting the survey.
To configure the survey settings
Log in to the ServiceDesk
Plus application with the user name and password of a ServiceDesk
Click the Admin
tab in the header pane.
In the User
Survey block, click the Survey Settings icon. The Survey Settings
page is displayed.
To enable the survey,
select the check box Enable User Survey.
Under the Survey
Details block,enter the Welcome
Message, which you wish to display as soon as the user reaches
the survey page. or when the user is taking the survey.
Email Content: Specify the purpose of
the email in the Email Content text field. This content will be displayed
in the mail sent to the requesters. $RequesterName & $SurveyLink are
variables which changes based on the requester & application URL.
Success Message: Enter the message that
will be displayed once the survey has been successfully answered and submitted
by the user.
Failure Message: When the survey is
taken by a person who has already submitted the answers for the survey,
then you will have to display a failure message. You can enter the same
in the Failure Message text area.
Thanks Message: Enter the thanks message.
This message will be displayed just before the submit button in the survey
To schedule the survey,
in the Schedule Survey block,
choose the radio button that you wish to set as a criteria for sending
the survey. The options are,
to save the survey settings.