Send a Survey
If the survey is enabled in the survey settings, then a technician or
the ServiceDesk Plus administrator can manually send a survey to the requesters
once the survey is closed.
To send the survey
Log in to ServiceDesk
Plus application using your user name
and password or that of the ServiceDesk
Click the Requests
In the Request list view,
select the filter Closed Requests
or My Closed Requests.
Click the request Title for which you wish to send the
Survey for this Request link available under the Tasks
block. A success message that the survey has been sent for the request
is displayed and the survey will be sent to the requester who created
the request as a mail with a URL which opens the survey.
Note: The following conditions need
to be true for the Send Survey for this Request link to be visible:
Either a technician or
administrator should have logged in.
The request must be closed.
Survey must be enable in the Survey