ServiceDesk Plus

    User Survey


    You can easily configure the customer satisfaction survey to collect information on various key parameters that you would like to measure about the support team and the response quality. You can define your own survey and the reports will be generated based on the survey that you have defined. You can also set the frequency of conducting the survey.


    The various survey related configurations that you can perform are

    1. Configuring Survey Settings

    2. Defining a Survey

    Apart from the above you can also do the following survey related actions:

    1. Sending Survey for a Request

    2. Viewing the Survey Results

    Once you have completed configuring and defining the survey, you can have a look at the preview of the survey by clicking the Survey Preview link on the left menu or the Survey Preview icon in the Admin tab.


    To access the user survey related configurations

    1. Log in to the ServiceDesk Plus application using the user name and password of a ServiceDesk Plus administrator.

    2. Click the Admin tab in the header pane. Look for the User Survey block to access the user survey related configurations.


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