You can easily configure the customer satisfaction survey to collect information on various key parameters that you would like to measure about the support team and the response quality. You can define your own survey and the reports will be generated based on the survey that you have defined. You can also set the frequency of conducting the survey.
The various survey related configurations that you can perform are
Configuring Survey Settings
Defining a Survey
Apart from the above you can also do the following survey related actions:
Sending Survey for a Request
Viewing the Survey Results
Once you have completed configuring and defining the survey, you can have a look at the preview of the survey by clicking the Survey Preview link on the left menu or the Survey Preview icon in the Admin tab.
To access the user survey related configurations
Log in to the ServiceDesk Plus application using the user name and password of a ServiceDesk Plus administrator.
Click the Admin tab in the header pane. The User Survey block is below the Users block.