View Survey Results
Once the requester completes the survey, the administrator and the requester
who took the survey can view the survey results.
To view the survey results
Log in to the ServiceDesk
Plus application using the user name and password of a ServiceDesk
Click the Requests
In the Requests list
view select the Closed Requests
or My Closed Requests filter.
Click the request Title for which you wish to see the
Survey Results link available under the Tasks
block. The survey results open in a pop-up window.
Once you have viewed
the results, click the Close button.
You can view the survey results filled in by the requester from this
page. A survey is defined and a survey mail is sent to the requester.
By sending the survey mail you ask the requester to answer the survey
questions to improve the service provided by the technicians. The survey
results answered by the requesters will be listed under this section.
The View Survey Results
link appears only if the requester has completed taking the survey. Else
this link will not be present.
Once the survey is submitted,
the responses cannot be changed.