In most cases, your technicians may be unable to work for a day or two. In order to avoid requests being assigned to them, the technician can apply for leave under Scheduler.
The most common reasons for applying leave are configured in Leave Types. You can denote the type of leave with the help of color code. This facilitates the administrator to comprehend the reason for applying leave by the technician.
To access Leave Types configuration wizard,
Login to ServiceDesk Plus application using the Username and Password of an admin user.
Click the Admin tab in the header pane.
In Users block, click Leave Types option. By default, there are four Leave Types displayed in the List View. From this page, you can add, edit and delete leave types.
Add Leave Type
In Leave Types List view, click New Leave Type link. This opens the Add-Leave Type form.
In Add New Leave Type form, enter the Name of the leave type. For example, Sick Leave, On Duty, Optional and so on. The Name should be unique and is a mandatory field.
Select a Color to denote the leave type in the Technician Availability Chart using icon.
Specify brief description about the leave type in the Description text field.
Click Save button. The leave type is saved and displayed in the list view. Click Save and Add New button to add another leave type.
Edit Leave Type
In Leave Types List view, click the edit icon beside the leave type to edit. The Edit Leave Type form is pre-filled with values configured while adding the leave type.
Modify the Name, the Color code and the Description of the leave type.
Click Save button. You can also save and add another leave type from Update page by clicking Save and Add New button.
Delete Leave Type
In Leave Types List view, select the check box beside the leave type to delete.
Click Delete button. A dialog box confirming the delete operation appears.
Click OK to proceed. The leave type is deleted from the list.