Using Robo Technician you can reset the user password quickly &
easily. This involves two steps process to reset the user password such
as, 1) configure robo task 2) creating a request template.
To open the robo technician page,
Log in to the ServiceDesk
Plus application using the user name and password of a ServiceDesk
Click the Admin
tab in the header pane.
In the Users
block, click the Robo Technician icon . On purchasing
the license for the robo technician the Robo Task Configuration page is
Configuring Robo Task
robo task option to perform the robo task operations by clicking
the enable icon. By default the status of the robo task would be disabled.
There are three blocks available in the configuring
robo task page such as, Task Options,
Action On Success & Action On Failure. In the Task Options
block select Password Reset Type
from the combo box. You
have four passwords reset types such as,
In this case the robo technician assigns a random password to the user.
In this type the logged in technician will enter the password in the given
the User Name: The robo technician will assign the same user name
In this type the password assigned will be a blank password.
If you wish, you can
select User must change password on next
login check box. Generally this option should be enabled for security
On resetting the password successfully you can
configure the corresponding actions to be performed in the Action On Success
block. Select the Request Status
you wish from the combo box.
Specify the Resolution
Details in the text field.
If the password-reset action is failed then you
can configure the corresponding actions to be performed in the Action
On Failure block. To assign the event to the currently logged in user
select Assign to Invoker check
Or you can assign it to the Group
under which the problem is associated.
And also you can assign the problem to the corresponding
Specify the notes about the issue in the Notes text field.
button to save the details.
Click Save and
go to Template button to go to the Request Template page.
Creating a Request Template
On installing Robo Technician it automatically creates a default Request
Template for a particular Robo Task. You can also edit this request template
based on your needs.
Example: Say if a user requests
technician for password reset, and if the technician has already configured
robo task, then he can create a request to reset password using this default