Customizing the Dashboard
The dashboard can be customized as per your requirements by adding reports as widgets and grouping them under the respective tabs (Helpdesk, Problem & Change, Assets) available in the dashboard by following the steps mentioned in this page.
To add reports as widgets to dashboard, do the following:
Select report (which is to be added to the dashboard) from the Reports tab (Example: Request Status by Priority)
Click Add to Dashboard button available in the report's details page
Add to Dasboard pop up opens up. Specify the following details.
Choose the tab (Helpdesk, Problem & Change, Assets) under which Reports widget is to be added
Decide whether the widget should be made public (visible to everyone) or should be kept private (visible only to you)
Provide suitable description for the widget and click Add button
To edit custom widget settings, do the following:
Select report (appearing as custom widget in the dashboard) which is to be edited (Example: Request Status by Priority)
Click Edit Widget Settings button available in the report's details page
Edit Widget Settings pop up opens up.
Edit the details as per your requirements (example: change the widget form public to private/private to public (or) change the tab to which the widget belongs etc)
Click Update Settings button
To delete a custom widget,
Click Remove Widget Icon available at the top right corner of the custom widget
Okay the warning message
Custom Widget will be deleted