ServiceDesk Plus


    You can localize your personalization such as display language, time zone and so on, as well as change your login password using this option. Apart from the option of changing password from the user management configurations, you can also change your individual password.

    1. Log in to the ServiceDesk Plus application using your user name and password.

    2. Click the Personalize link available at the top right corner of the page. This opens Personalize page which has two tabs which are, Personalize and Change Password as shown below,


    The personalize tab consists of display language, time zone, data format, time format and e-mail signature.

    • Display Language
      Select the language of your choice from the
      Choose Language combo box. The selected language will be you default display language in the application. All the data will be displayed in the language selected by you.

    • Time Zone
      Since the organizations can be situated in various sites; every site has its particular time zone. Select the time zone of the site of your organization from the
      Select Time Zone combo box. The date and time will be set according to the selected time zone.  

    • Date/Time Format
      Select the format of the date such as, Tue 16 Sep 2008, from the
      Set Date Format combo box. Similarly you can also set the time format from Set Time Format combo box. The selected date and time format will be displayed where ever date/time is considered

    For Example: While creating a request, the request created on and due by time will be displayed in the selected date and time format corresponding to the selected time zone. The same can be viewed under Problem, Change, Solution and Purchase modules.

    • E-mail Signature
      You can have your own personalized signature while replying to the mails using this option. Enter your signature in the text provided. Click


    Change Password

    1. Click the Change Password tab in the personalize page. This displays the Change Password form.

    2. Enter your old password in the Current Password field.

    3. Enter your new password in the New Password field.

    4. In the Confirm New Password, enter the new password again.

    5. Click Save button.


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