You can localize your personalization such as display language, time zone and so on, as well as change your login password using this option. Apart from the option of changing password from the user management configurations, you can also change your individual password.

  1. Log in to the ServiceDesk Plus application using your user name and password.

  2. Click the Personalize link available at the top right corner of the page. This opens Personalize page which has two tabs which are, Personalize and Change Password as shown below,


The personalize tab consists of display language, time zone, data format, time format and e-mail signature.

For Example: While creating a request, the request created on and due by time will be displayed in the selected date and time format corresponding to the selected time zone. The same can be viewed under Problem, Change, Solution and Purchase modules.


Change Password

  1. Click the Change Password tab in the personalize page. This displays the Change Password form.

  2. Enter your old password in the Current Password field.

  3. Enter your new password in the New Password field.

  4. In the Confirm New Password, enter the new password again.

  5. Click Save button.

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