System Log Viewer
You can view the error logs generated by the ServiceDesk Plus application
Note: To view performance logs and to schedule performance monitoring click on performance monitoring tool
To view the error logs,
Log in to the ServiceDesk
Plus application using your user name and password. If you have the permissions
to view the support information, you will see a Support
tab in the header.
Click the Support
tab in the header pane.
Click the System
Log Viewer link available in the Support page.
To view the individual error details,
In the Error Log
list view page, click the hyper linked Error Message. An error log
window with the details of the error is opened.
The Error Message
field contains the complete error message.
The Module field
indicates the module in which the error occurred.
The Occurred At
field indicates the date and time when the error occurred.
If the probable cause
of the error is known, then the cause is displayed in the Probable
The Performed By
field indicates the origin of the error. For example, if it is a system-generated
error, then the Performed By field contains System as its value.
Click Close after
viewing the details of the error message.
None of these fields are editable. You can also search for a specific
error log details with the help of the Search
To search for error logs,
In the left menu, the
search block is found at the bottom. If you are in the Error Log list
view page, then by default, the System
Log option is chosen in the Search
in combo box. If not, then choose System
In the Enter
Keyword text field, enter the search string.
on your keyboard or click Go.
The search results will display all the error logs that match the search
Click the error log of
your choice to view the same.
You can delete these error logs.
To delete individual error logs
In the Error Log
list view, select check boxes beside the Error Messages that you
wish to delete.
If you want to delete all the existing error messages, then click the
Delete All button.