ServiceDesk Plus

    ServiceDesk Plus Editions


    ServiceDesk Plus is available in three editions namely,

    • Standard Edition - Help Desk Only (Free Forever - Unlimited Technicians/Tickets/Users)

    • Professional Edition - Includes Help Desk & Asset Management.

    • Enterprise Edition - Help Desk, Asset Management, ITIL and Project Management.

    The tabular below gives a quick view of the features available in the editions,

     Standard EditionProfessional EditionEnterprise Edition
    Help Desk
    Manager Dashboard
    Automatic email to ticket conversion
    Active Directory Integration
    LDAP Integration
    Import from CSV files
    User Survey
    Complete History of Request
    Multi Site Support
    Remote Desktop Sharing  
    IT Help Desk Reports
    • Canned Reports
    • Customizable Reports
    • Query Builder
    • Scheduled Reports
    • Export as CSV, XLS & PDF
    Automatic Dispatch
    SLA Management
    Priority Matrix    
    Load Balancing
    Auto Device Discovery  
    Agent-based scanning  
    Distributed asset scan  
    Notify Technicians
    Holidays / Operational Hours
    Knowledge Base
    Self Service Portal
    API Integration
    Asset Management  
    IT Project Management Add-on Add-on
    Purchase Management  
    CMDB   Add-on
    Service Catalog
    • Service Request Approval
     Add-on Add-on
    Incident Management
    Custom Request Form Templates
    Problem Management
    • Problem Management Workflow
      • Problem Analysis
      • Work Around & Solutions
      • Incidents & Problem associations
    • Optional Problem Closure Rules
    • Free flowing text and attachments support for Problem Recording
    • Comprehensive Problem Reports
    Change Management
    • Support different Types of Change
      • Standard Change
      • Minor Change
      • Major Change
      • Significant Change
    • Change Approval Board
    • Approved Change Reports for scheduling
    • Forward Schedule of Changes
    • Change Calender for easy scheduling
    • Change History
    Add-on Add-on
    Password Reset Tool Add-on Add-on Add-on
    Fail Over Service Add-on Add-on Add-on
    Flash Reports
    Operating System Support    
    • Windows
    • Linux
    Database Support      
    • Postgre SQL
    • MySQL
    • MS SQL
    Starts @ Completely free $395 $995

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