ServiceDesk Plus

    Restore Process

     



     

    Restore Process in Windows

    1. Shut down ManageEngine ServiceDesk Plus Server before you restore the data.

    2. From the command prompt, go to <ServiceDesk>\bin directory.  

    3. Execute the file restoreData.bat as shown below:

    C:\ManageEngine\ServiceDesk\bin\backUpData.bat

    1. The Restore Data dialog pops-up. Browse the backed up file and click OK.

    1. The data begins to restore. While restoring the existing data is rewritten with the backed up file.

    1. Close on successful installation.

     

     

    Restore Process in Linux

    1. Shut down ManageEngine ServiceDesk Plus Server before you restore the data.

    2. Go to <ServiceDesk>/bin directory from the command prompt.

    3. Execute the file restoreData.sh as shown below:

    $ sh restoreData.sh <backup file name>

     

    The back up file name has to be the .data file from which you wish to restore the data. This will restore the data from the back up file.

     

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