ServiceDesk Plus

    Installation on Linux

     



     

    Install ServiceDesk Plus on a Linux machine

    1. Download ManageEngine_ServiceDesk_Plus.bin file.

    2. To execute .bin type files, you require the execute permission. Enter the command as given below in your command prompt.

    #chmod +xManageEngine_ServiceDesk_Plus_x_Linux.bin

    1. Execute the .bin file.

      ./ManageEngine_ServiceDesk_Plus.bin

    2. The ManageEngine ServiceDesk Plus Installation Wizard is displayed. Click Next to proceed with the installation.

    3. The License Agreement is displayed. Please read the license agreement carefully. You need to accept the license agreement to proceed with the installation.

    4. Click Yes to accept the license agreement.

    5. Select the ServiceDesk Plus Edition to install.

      • Standard Edition: This edition offers Help Desk Management, Self-Service Portal, Knowledge Base, SLA Management and Help Desk Report to help you manage and track your requests.

      • Professional Edition: This edition offers Software Compliance & License Tracking, Product Catalog, NMS Integration, Asset Reports and few other asset related process along with the features of Standard Edition.

      • Enterprise Edition: This is an ITIL ready help desk. It includes all features of Professional Edition plus Incident Management, Problem Management, Change Management and Configuration Management Database (CMDB).  

      You can also refer the document ServiceDesk Plus Edition Comparison to choose your required edition.

    6. If you have selected Standard Edition or the Professional Edition, then the Version Selection Panel displays options to select either the Trail Version or the Free Version.

      • The Trial Version is valid for 30 days and allows 2 technician logins with 200 nodes. You need to apply a valid license key to continue using ServiceDesk Plus.

      • The Free Version, on the other hand, never expires and can be used for unlimited time period without applying a valid license key. But the free version is restricted to a single technician login with 25 nodes.

    7. If you have selected Enterprise Edition, then the Version Selection Panel displays only the 30 days Trial Version with 5 Technician login and up to 200 Nodes. You need to apply a valid license to continue using ServiceDesk Plus. Refer Register ServiceDesk Plus to apply the license key.

    8. The next step is choosing the installation directory. By default, the application is installed in home/<user>/ManageEngine/ServiceDesk directory. If you want to change the installation directory, then click the Browse button and choose the installation folder. Click OK.

    9. Click Next.

    10. Enter the Web Server Port Number to run the web server. The default port number provided is 8080. If you already have another application running in that port, then enter the port number which is free and can be used to run the web server. Click Next.

    NOTE: If you want to provide a port number lesser than 1024 as the web server port, then you need to be the super-user of the system to successfully install and run ServiceDesk Plus application.  

    1. The Registration for Technical Support form is for obtaining technical assistance from our support team. By registering for technical support, our support team will be better informed about your organization and its specific needs, and hence provide a more focused support. Enter your details such as Name, contact Email Address, Phone Number (helps in making calls for immediate support), Company Name and Country. The Email Address is a mandatory field. Click Next.

    2. The details that you have provided till now are displayed for your confirmation.

    Installation Directory: home/<user>/ManageEngine/ServiceDesk

    Product Size: 62.8 MB

    If the displayed information is correct, then click the Next button, or else click the Back button and make the necessary changes and proceed with the installation.

    1. After you confirm the above details, the application is installed.

    2. On successful installation, the InstallShield Wizard Complete screen is displayed. By default, the option to view the ReadMe file is enabled. If you do not wish to view the ReadMe file, deselect the check box.

    3.    

    4. Click Finish to complete the installation.

     

    Install ServiceDesk Plus on a Linux machine without GUI

    1. Download ManageEngine_ServiceDesk_Plus.bin file.

    2. To execute .bin type files, you require the execute permission. Enter the command as given below in your command prompt.

    #chmod +xManageEngine_ServiceDesk_Plus_x_Linux.bin

    1. Execute the .bin file.

    ./ManageEngine_ServiceDesk_Plus.bin -console

    1. Follow with the on-screen instructions to proceed with the installation.

     

    Install ServiceDesk Plus as a Linux Service

    1. Download the servicedesk.txt file from here.

    2. Copy the servicedesk.txt to /etc/init.d/

    # cp servicedesk.txt /etc/init.d/servicedesk

    1. Edit the servicedesk file to modify the MDIR Variable. MDIR refers to /bin. Typically, if you have installed ServiceDesk Plus as a guest user, then MDIR will be,

    MDIR=/home/guest/ManageEngine/ServiceDesk/bin

     

    NOTE: To edit the servicedesk file type #vi servicedesk.txt

    1. Give executable permissions for servicedesk startup script.

    # chmod 755 /etc/init.d/servicedesk

    1. Create a blank file under /var/log for logging purposes.

    # touch /var/log/servicedesk-plus.log

    1. Use chkconfig command to add the script as a startup process.

    # chkconfig --add servicedesk

     

     

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