If a requester is completely satisfied that his/her problem has been attended and completely solved, then the problem can be closed.
To close a problem,
NOTE: If the mandatory fields are not entered then an error message is shown asking you to enter the value in the fields.
You can reopen a problem from the closed state to open state. To do this, open the closed problem that you wish to reopen by clicking the edit button. Then change the status field from Closed to Open and save the changes. When a problem is opened from the closed state, you can change the Due by time of the problem. Also, the closed date is removed once the request is reopened. When this request is finally closed, the completed date is updated and the time taken to close is recalculated taking the reopened period into account.
To view the closed requests: