ServiceDesk Plus gives you an option to publish announcements while
fixing the problem without breaking the work flow. Say
if you want to inform the company that, the mail server will be down for
next five hours and you are fixing the problem then in this case you
need not go to the home page to make an announcement you can publish the
announcement from the problem module.
To publish an announcement,
In the Problem details
page click the Actions combo box
and select the Make an announcement
option. This opens the Add New
The announcement Title and Description of the problem
displayed automatically. This is a mandatory field. You can also modify
the title and description of the problem.
Specify any relevant
information about the announcement in the Description
field. Also specify the result under the Resolution
Specify the date and
time to Show this announcement between
these dates from the calendar button. If this field is not entered
the announcement will be displayed in the home tab for ever.
to Requester check box to make this announcement visible in the
this announcement as mail select the check box.
the changes. You can see the announcement page as shown below. To view
the next and previous announcement in the dash board click the Next
and Previous buttons on the right
side of the page.
You can also edit and delete the announcement in the same page.
To edit the announcement,
button. This opens the Edit Announcement form.
Change the details of
the announcement in form.
the changes. All the changes made in the announcement will be saved.
To delete an announcement,
To delete the announcement
click Delete button. A dialog
pops up asking you confirm on the delete operation.
to delete. Or click Cancel to
retain the announcement.
Alternatively you can also publish Announcements company-wide or just
to the technicians group from the Home
page. The announcements are displayed just below the My View Requests
tab in the home page.
All recent announcements will be displayed first based on the date.
To view all the announcements (even completed ones), click the Show
All button on the right side of the page. You can also add new
announcements from the home page.