Service Request from Incident Request
It is possible for helpdesk technicians to create a new service request from an already existing incident request. For example: your organization might be recruiting new employees by creating a request called register new employee with a set of tasks associated to it. Now, while registering new employee/facilitating employee recruitment, one of the tasks will be to provide him/her with a laptop/desktop, which is typically a service request, as you might have to contact your vendor in case the asset is not already in store.
Under such circumstances, technicians can create a separate service request (provide desktop/laptop in this case) from the existing incident request.
To create a service request from an incident request, do the following: