ServiceDesk Plus

    About Solutions

    1. Click the Solutions tab. This brings up the Solutions list view page. By default, the list of All Solutions is displayed.

    2. Select the corresponding filter option from the Filter Showing combo box. You can view the solutions with different status levels using filters. They are,

      • All Solutions
        All the solutions irrespective of the status can be viewed under this category.

      • Approved Solutions
        All the approved solutions are listed under this category.

      • Approval Pending Solutions
        The solutions which are sent for approval are listed under this category.

      • Unapproved Solutions
        The solutions which are not approved and have to be sent for approval are listed under this category.

      • Rejected Solutions
        All the rejected solutions are listed under this category.

     

     

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