Submit for Approval
The newly added solutions have to be approved by the concerned technician,
in order to be viewed by the requesters in the self-service portal. To
provide access permission to approve solutions refer Configuring
To submit for approval,
From the solutions list view page, select Unapproved Solutions from the filter
showing combo box. The list of all unapproved solutions gets displayed.
Click the subject of the solution which you want
to submit for approval. This opens the View Solutions page. The Status
is shown as Unapproved below the Solution Id.
for Approval under the Approve Actions
combo box on the right hand side of the page. The Submit for recommendation window pops up.
Select the To
address by invoking the icon . The Add users
for Approval pops up as shown below,
and Description is entered as given in Notification Rules email
template. If needed you can modify the subject and description content
manually, else you can change the same from the Notification
Rules email template under Helpdesk.
If there are any relevant
files to be attached then, click Attach
to submit the solution for approval.
The mail notification is sent to the person
who was addressed in the To field of the notification. The mail contains
the link to the specific solution which needs approval. On clicking the
link, it leads you to the login screen, where on providing the proper
credentials, the solution awaiting approval opens. To approve/reject solutions
refer Approve/Reject Solutions.