ServiceDesk Plus

    Changes

     

    Requesters can track their requested changes via notification mails. Non-login urls will be provided to them using which they can access the change.

     

    Changes have six stages which in turn contain several status. The six stage of ServiceDesk Plus Change Management are: Submission, Planning, Approval, Implementation, Review and Closing

     

    Some of the common status associated with the the various stages of ServiceDesk Plus Change Mangement are: Accepted, Rejected, Approved, Requested for Information and Submit for Authorization.

     

    Visit the following links to know more about how a requested change will progress and what permissions change requesters will have within ServiceDesk Plus Change Management.

     

    1. Viewing Change Request details

    2. Add Notes to the Change

    3. Notifying Technicians

    4. Submitting Change for Authorization

    5. Viewing Change Progress

    6. Recommending your Change

    7. Print the Change

    8. View Change History

    9. Approve/Reject a Change

    10. FAQs

     

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