Request List View
The Request List view page organizes and displays all the tickets you
have raised to the help desk team. Click Requests tab
in the header pane. The page redirects to the request list view page.
In the Request List view, you have the facility to,
View requests (incident
and service requests) based on default filters
View Archived Requests
Create Incident and Service
Search requests based
on Request ID and column-wise search
Customize the columns
in the List view
Representation of Icons in the list
- indicates that the First Response time and Resolution time are overdue.
- indicates overdue requests.
- indicates First response time is overdue.
- perform column-wise search for requests.
- select columns to be displayed in the list view.
This page includes various useful functionalities such as,
menu: The Filter drop-down menu consists of default filter
list and options to restrict the list view to display Service
Requests, Incident Requests or both. Through
the filter, you can also access the Archive Requests.
Requests based on Request ID: View the details of a request
instantly by entering the Request ID and click Go
Search: Perform column-wise search for specific Groups, Requesters,
Departments, Sites and so on.
Create new incident requests instantly using the New Incident
Set the number
of requests per page and navigation buttons: You can set the
number of requests to be displayed in the request list view page.
the Request Order: Sort the order of the requests. Click
the column name link to sort requests in ascending or descending order.