ServiceDesk Plus

    View Requests based on Filters

     

    You can view requests based on default filters and also restrict the list view to display only Service Requests, Incident Requests or both Service and Incident Requests. You can also view the list of your archived requests by clicking Archived Requests link

     

    To view requests based on filters,

    1. Click the Requests tab in the header pane.

    2. Select the Filter drop-down menu to view the default filters.

    • My Open Requests
      This is the default status on opening the request list view page. All your open requests will be listed under this option.

    • My Requests On Hold
      All your assigned requests that are kept on hold will be listed under this option.

    • My Overdue Requests
      All your assigned requests that have exceeded the due date are listed under this option.

    • My Pending Requests
      All your assigned unfinished requests are listed under this option.

    • My Completed Requests
      All your assigned requests that are closed will be listed under this option.

    • My Closed Requests
      All your requests with the status as closed will be listed under this option.

    • All My Requests
      All your requests irrespective of the status will be listed under this option.

    • Awaiting Approval
      All your requests that are awaiting approval from the concern authority are listed under this option.

    • Waiting for my update
      If you are assigned as the Intermediate Editor for any service requests, then the service requests that are waiting for your update is listed under this option.

    • Updated by me
      If you are assigned as the Intermediate Editor for service requests, then the requests updated by you are listed under this option.

     

    If you have the permission to view requests raised from your Department or Site, then the following filters will be available to you.

    • Site Open Requests
      All the open requests raised from your site are listed under this option.

    • Site Requests On Hold
      All the assigned requests raised from your site that are on hold is listed under this option.

    • Site Closed Requests
      All the requests raised from your site that are closed is listed under this option.

    • Site Completed Requests
      All the requests raised from your site that are completed is listed under this option.

    • All Site Requests
      All requests raised from your site is listed under this option.

     

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