ServiceDesk Plus

    View Request History

     

    The various actions performed on a request can be viewed in the History tab. This is essential for future reference and audit purpose.

     

    To view the request history,

    1. Click the Requests tab in the header pane.

    2. Click the Subject link of the request for which you want to view the history.

    3. In the Request details page, click the History tab. This displays the complete history of actions that were performed on the request from the time of its creation.

    The details that are displayed in the History are in the ascending order with the earliest performed action shown at the top of the page and the latest action at the bottom of the page.

     

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