ServiceDesk Plus

    Search for Solutions

     

    When you login as a Requester or Technician to the Self Service Portal, you can search for your desired solutions using Keyword Search or Column-wise Search.

    Steps to Perform Keyword Search

    1. Log in to the ServiceDesk Plus application using your User name and Password.

    2. Click Solutions tab in the header pane.

    3. In the Search block, enter a keyword relevant to your solution, say laptop, printer, etc.

    4. Click the Search Solutions button or hit Enter. The search results display all the solutions that match the search string.

    Keyword Search using Fieldname

    Apart from searching for solutions using generic keywords, you can also carry out the search using specific Fieldnames and Values. This allows you to fetch more accurate results.

    Follow the below steps:

    • Under the Solutions tab in the Search block, enter the search string in the format Fieldname:SearchString, e.g., Topic:data, Description:upgrade, etc. (Note: The Field names are case insensitive)

    • This retrieves all solutions matching the condition provided.

    • The different fields that can be searched for are: Solutionid/Id, Topic, Subject/Title, Description, Keyword and Statusname/Status.

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    Steps to Perform Column-wise Search

    1. Click the Search icon at the right end of the Solutions List View headers. This opens the search field just below every column in the list view, as shown in the below image:

    1. Enter the search key in field under the column of your choice. You can enter keywords in more than one column to perform a combined column search.

    2. Click Go. The search results matching the search string(s) are displayed.

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